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Connect your Bokun account to sync bookings and experiences into Helm automatically. Changes you make in Bokun appear in Helm so your operations stay current without manual re-entry.

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What syncs from Bokun

When you connect Bokun to Helm:
  • Experiences and products – Your tour offerings sync from Bokun, including names, descriptions, and basic details
  • Bookings – Customer bookings appear in Helm with passenger information, pickup locations, contact details, and special requests
  • Updates – Changes you make in Bokun sync to Helm automatically, including time changes, cancellations, and booking modifications
  • Cancellations – Canceled bookings in Bokun are marked as canceled in Helm

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How sync works

Helm receives updates from Bokun within a few minutes of changes. When you create or modify a booking in Bokun, Bokun notifies Helm and the information updates automatically. The sync is one-way from Bokun to Helm. Bokun is the source of truth for booking data—if you edit booking details in Helm and then make changes in Bokun, the Bokun version will overwrite your Helm changes. For booking information like passenger names, contact details, pickup times, and tour dates, make edits in Bokun to keep everything synchronized.

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What updates automatically

After the initial sync, Helm watches for these changes in Bokun:
  • Tour times – Start times, end times, and duration changes sync to Helm
  • Booking status – Cancellations and status changes update in Helm
  • Passenger details – Customer names, contact information, and count updates appear in Helm
  • Pickup information – Location and time changes for pickups sync automatically
  • Special requests – Dietary restrictions, accessibility needs, and other requests update in Helm

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Source of truth and editing

Because Bokun pushes updates to Helm, you should treat Bokun as the authoritative source for booking information. Here’s what that means:
For booking details that need to stay synchronized across systems:
  • Customer contact information
  • Passenger names and count
  • Tour dates and times
  • Pickup locations and times
  • Booking status (confirmed, canceled, etc.)
Make these changes in Bokun, and they’ll flow to Helm automatically.
If you edit a booking detail in Helm (like passenger name or tour time) and later change that same field in Bokun, the Bokun value will overwrite your Helm edit. To avoid losing information, make booking changes in Bokun only.

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When sync happens

Syncing happens in two ways:
  • Immediate updates – When you create or change a booking in Bokun, Helm receives the update within a few minutes
  • Initial setup – When you first connect Bokun, Helm imports your existing experiences and recent bookings
After the initial import, ongoing sync is automatic. You don’t need to manually trigger updates.

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What to do if something looks wrong

If booking information in Helm doesn’t match what you see in Bokun:
1

Check the timestamp

Look at when the booking was last updated in Helm. If it’s recent and still doesn’t match Bokun, proceed to the next step.
2

Make a small edit in Bokun

Edit the booking in Bokun (even a small change like adding a note) and save. This triggers a fresh sync to Helm.
3

Wait a few minutes

Give the sync a few minutes to complete. Most updates appear within 1-3 minutes.
4

Contact support if the issue persists

If the booking still doesn’t match after 10 minutes, contact support with the booking reference number from both Bokun and Helm.

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Disconnecting Bokun

If you disconnect Bokun or disable the integration:
  • Existing bookings remain in Helm – Disconnecting doesn’t delete data that already synced
  • New changes stop syncing – Updates you make in Bokun after disconnecting won’t appear in Helm
  • You can reconnect anytime – Reconnecting resumes the sync and imports any bookings created while disconnected

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Troubleshooting

First, confirm the booking exists in Bokun and is in a confirmed status. If the booking is very recent, wait 5 minutes for the sync to complete. If it still doesn’t appear, try editing the booking in Bokun to trigger a fresh sync notification.
Check that your Bokun integration is still connected in Helm settings. If you recently made changes in Bokun, allow a few minutes for the update to process. For bookings more than 10 minutes old with missing updates, contact support.
Compare what you see in Bokun to what appears in Helm. If Bokun shows the correct information but Helm doesn’t, edit the booking in Bokun (even a small change) to trigger a fresh sync. Wait a few minutes and check again.
Verify the booking is actually marked as canceled in Bokun. If it is canceled in Bokun but not in Helm after 10 minutes, contact support with the booking reference.