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Sync orders and bookings from your WooCommerce store into Helm automatically. The Helm WooCommerce plugin sends order data to Helm in real time so your operations stay current without manual re-entry.

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Requirements

  • WordPress 6.0 or later
  • WooCommerce 7.0 or later
  • PHP 7.4 or later
  • An active Helm account with admin access
The plugin works with both vanilla WooCommerce orders and YITH Booking & Appointment products.

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Installation

Download Plugin

Download the latest version of the Helm WooCommerce plugin (.zip)
1

Download the plugin

Click the download card above to get the latest helm-woocommerce-latest.zip file.
2

Upload to WordPress

In your WordPress admin, go to Plugins → Add New → Upload Plugin. Choose the downloaded .zip file and click Install Now.
3

Activate the plugin

After installation completes, click Activate Plugin.
4

Connect to Helm

Go to WooCommerce → Settings → Helm in the WordPress admin. Enter your Helm API key and organization ID, then click Save changes. You can find these values in the Helm dashboard under Settings → Integrations → WooCommerce.
5

Verify the connection

After saving, the settings page shows a connection status. If the status shows as connected, your WooCommerce store is linked to Helm and orders will start syncing.

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What syncs from WooCommerce

When you connect WooCommerce to Helm:
  • Orders — New and updated orders sync to Helm with customer details, line items, and order status
  • Booking products — YITH Booking & Appointment data syncs including dates, times, and participant counts
  • Customer information — Names, email addresses, phone numbers, and any custom fields
  • Order status changes — Processing, completed, cancelled, and refunded statuses update in Helm automatically
  • Order notes — Customer-provided notes and special requests appear in Helm

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How sync works

The plugin sends order data to Helm via webhooks whenever an order is created or updated. Changes appear in Helm within seconds of the event in WooCommerce. The sync is one-way from WooCommerce to Helm. WooCommerce is the source of truth for order data — make edits to orders in WooCommerce to keep everything synchronized.

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Updating the plugin

1

Download the latest version

Download the newest version from the card at the top of this page.
2

Deactivate the current plugin

In WordPress admin, go to Plugins, find Helm WooCommerce, and click Deactivate.
3

Delete the old version

After deactivating, click Delete to remove the old plugin files.
4

Install the new version

Go to Plugins → Add New → Upload Plugin, upload the new .zip file, and activate it. Your settings are preserved — no need to reconfigure.

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Workflow pipeline

When an order arrives from WooCommerce, Helm processes it through a configurable pipeline that transforms raw order data into structured bookings. The pipeline runs these steps in sequence:
  1. Parse — Reads the incoming order data and extracts relevant fields
  2. Field mapping — Maps WooCommerce fields to their Helm equivalents (customer name, dates, times, etc.)
  3. Status mapping — Translates WooCommerce order statuses (processing, completed, cancelled) to Helm booking statuses
  4. Passenger generation — Creates passenger records from the order’s customer and attendee information
  5. Experience resolution — Matches the ordered product to an experience in Helm
  6. Rate resolution — Matches the pricing to a rate on that experience
  7. Validation — Checks that all required data is present and correctly mapped before creating the booking
If any step fails validation, the order is flagged for review rather than silently dropped.

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Notes templates

You can create templates that automatically generate run notes from your WooCommerce order data. Templates use a simple placeholder syntax — wrap any order field in double curly braces like {{ field_name }} and Helm fills in the value when the order syncs. For example, a template like: 
Dietary needs: {{ dietary_requirements }}
Hotel: {{ hotel_name | default: 'Not provided' }}
would produce notes with the actual values from each order. The | default: filter lets you set a fallback value when a field is empty. You can build and preview templates in the WooCommerce integration settings. The editor shows a live preview so you can see exactly how your notes will look before saving.

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Troubleshooting

Check that the plugin is activated and the connection status shows as connected in WooCommerce → Settings → Helm. If the status shows an error, verify your API key and organization ID. For recent orders, allow a few seconds for the sync to complete.
Double-check that your API key and organization ID are correct. These values are available in the Helm dashboard under Settings → Integrations → WooCommerce. If the error persists, ensure your server can make outbound HTTPS requests to helmkit.com.
The plugin supports YITH Booking & Appointment for WooCommerce. Ensure the YITH plugin is installed and active. Booking data only syncs for orders that contain YITH booking products — standard WooCommerce products sync as regular order line items.
Status changes sync when the order is saved in WooCommerce. If you change a status through a bulk action or external tool, the webhook may not fire. Open the order in WooCommerce and save it to trigger a sync.
Settings are stored in the WordPress database, not in the plugin files. If you follow the update process (deactivate → delete → reinstall), your API key and configuration are preserved. If settings are missing, re-enter them from the Helm dashboard.